Minuteman UPS PRO-E User Manual download pdf (Page 17)

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IF THE UPS REQUIRES SERVICE

1.Use the TROUBLESHOOTING section to eliminate obvious causes.

2.Verify there are no circuit breakers tripped. A tripped circuit breaker is the

most common problem.

3.Call your dealer for assistance. If you cannot reach your dealer, or if they

cannot resolve the problem call or fax MINUTEMAN Technical Support at the

following numbers; Voice phone (972) 446-7363, FAX line (972) 446-9011 or

visit our Web site at www.minutemanups.com the "Discussion Board". Please

have the following information available BEFORE calling the Technical

Support Department.

A. Your name and address.

B. Where and when the unit was purchased.

C. All of the model information on the rear panel of your UPS.

D. Any information on the failure, including LEDs that may be illuminated.

E. A description of the protected equipment, including model numbers if

possible.

F. A technician will ask you for the above information and, if possible, help

solve your problem over the phone. In the event that the unit requires

factory service, the technician will issue you a Return Material

Authorization Number (RMA #).

G. If the UPS is under warranty, the repairs will be done at no charge. If not,

there will be a charge for repair.

4. Pack the UPS in its original packaging. If the original packaging is no longer

available, ask the Technical Support Technician about obtaining a new set. It

is important to pack the UPS properly in order to avoid damage in transit.

Never use Styrofoam beads for a packing material.

A. Include a letter with your name, address, day time phone number, RMA

number, a copy of your original sales receipt, and a brief description of the

problem.

5. Mark the RMA # on the outside of all packages. The factory cannot accept

any package without the RMA # marked on the outside.

6. Return the UPS by insured, prepaid carrier to:

Para Systems Inc.

MINUTEMAN UPS

1455 LeMay Drive

Carrollton, TX 75007

ATTN: RMA # _______

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Minuteman UPS PRO-E User Manual Page 17